Review Automation
Every review answered in minutes — good ones convert, bad ones get rescued.
Most restaurants reply to fewer than half of their reviews, and Google notices. Review Automation is the part of your AI Workforce™ that answers every single review — Google, Yelp, TripAdvisor, Facebook — in your brand voice, within minutes. Five-star reviews become marketing; critical ones get a fast, human-approved recovery response before they cost you customers.
Listen
Every review from every platform lands in one place the moment it's posted — nothing slips through a busy service.
Respond
AI drafts an on-brand reply in minutes. Positive reviews publish automatically; sensitive ones wait for your one-tap approval.
Improve
Recurring complaints ("slow delivery", "cold fries") are surfaced monthly so you fix the cause, not just the comment.
Real automations
Automations for your ecosystem
We don't sell 'automation' in the abstract. KITXENS runs on its own native AI — and when your restaurant already uses n8n, Make, Zapier or other platforms, we integrate with your ecosystem and build concrete workflows on top of it, operated by us month over month.
Smart response to every review
Saves ~6 hr/weekNegative reviews are never auto-published: they trigger a recovery flow with your team.
Ask for the review at the exact right moment
+40% new reviewsThe optimal moment to ask for a review is 90 min post-visit — automated, never forgotten.
Weekly reputation digest for the owner
Zero spreadsheets"Saturday service was slow" stops being an anecdote and becomes an actionable data point.
Have another repetitive process? Inventory, supplier invoices, tip payroll, catering confirmations — if it happens more than once a week, we can automate it.
Use cases
Built for your real operation.
These are the concrete situations where Kitxens delivers results from week one.
Your voice, calibrated
In week one we build your voice contract: tone, phrases you never use, how you handle criticism. Every reply sounds like you.
Fake review defense
Suspicious reviews are flagged and escalated with each platform — with the evidence file already prepared.
From reviews to operations
"Slow Saturday service" repeated 4 times becomes a staffing decision — recurring themes flow back to your ops meeting.
How we work
How we bring Review Automation to your restaurant.
No rip-and-replace. No team disruption. We start with what you already run and build from there.
Calibrate
Brand-voice samples for the AI.
Listen
Live ingestion across platforms.
Reply
Drafted, approved, published.
Improve
Recurring themes feed back to ops.
100% adaptable to you
None of this is a template.
Every step adapts to your operation, your team and your budget. We start where it hurts most — and you scale only when you see results.
A full technology, marketing and AI team — for less than the cost of one server shift.
Outcomes
What operators actually achieve with us.
< 2 hr
Average reply time
100%
Reply coverage
+0.3 stars
Average score lift
What you'll achieve
Benefits you can feel.
- 100% of reviews answered — reply time from days to minutes
- Higher local ranking: Google rewards active response rates
- Unhappy guests recovered before they become lost customers
- A monthly voice-of-customer report from your own reviews
Technologies
With the platforms you already use.
Frequently asked
What operators ask us.
FROM THE MAGAZINE
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Recommended next step
AI Workforce™
Your AI team working 24/7 — calls, reviews, reports and follow-ups without hiring more staff.
Starting from$199/mo
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